Dolce & Gabbana Black Neoprene Nylon DG Logo School Backpack Bag

We aim to provide a seamless and efficient shipping experience for all our customers. Here’s a summary of our shipping process:

• Shipping Coverage: We currently ship only to the United Kingdom.
• Shipping Costs: Free shipping on all orders.
• Order Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
• Delivery Time: Estimated delivery is 3-5 business days after dispatch.
• Tracking: A tracking number will be provided via email once your order is shipped.

For more detailed information, please visit our Shipping Policy.

Your satisfaction is our priority. If you need to return or exchange an item, here are the key points:

• Return Period: Items can be returned within 14 days from the date of delivery.
• Eligibility: Items must be unused, in their original condition, with tags and packaging intact.
• Return Shipping Costs: £5.95 (GBP) for return shipping will be deducted from your refund unless the item is damaged, defective, or the return is due to our error.
• Refund Processing: Refunds are processed within 10 business days upon receiving and inspecting the returned item.

For detailed instructions and conditions, kindly visit our Return and Refund Policy.

Store Name: Elegance Online

Company Name: Elegance Online Limited

Company Registration Number: 16093438

Address: 132 Millfield Road, West Kingsdown, Sevenoaks, TN15 6BX, United Kingdom‎

Email: hello@elegance-online.com

Phone: +44 7378 655693

Business Hours: Monday to Friday 09:00 - 17:00 (GMT)

Contact Form: https://elegance-online.com/pages/contact