Billing Terms and Conditions

Last updated: January 18, 2025

Welcome to Elegance Online Limited. These Payment Terms and Conditions outline the terms governing the use of payment services provided by Elegance Online Limited ("Website") for seamless and secure transactions. By using our payment services, you signify your agreement to these terms. Please carefully read this Agreement before proceeding with any transactions on our Website.

SECTION 1 - SECURE PAYMENT OPTIONS

Enhance your shopping experience with our secure payment methods:

  • Credit/Debit Cards: Safely pay with Visa, MasterCard, American Express, Discover, Diners Club, and Maestro debit and credit cards.

  • PayPal: Enjoy the convenience of PayPal. You will be redirected to complete your transaction on the PayPal website. A valid PayPal account is required.

  • Apple Pay: Securely pay using your iPhone, Apple Watch, iPad, or Mac.

  • Google Pay: Make quick and secure purchases using your mobile device.

  • Klarna: Flexible payment options, including pay later and installment plans.

  • Shop Pay: Quick checkout and installment payment options.

  • Union Pay: Reliable payment services, especially popular in Asia.

All transactions are processed in the currency displayed on the Website.

SECTION 2 - PRICING DETAILS AND PRODUCT INFORMATION

The prices listed on Elegance Online Limited include applicable taxes unless otherwise stated. While we strive for accuracy, product descriptions, specifications, and availability may not be error-free, complete, or up-to-date.

SECTION 3 - ORDER CONFIRMATION AND CANCELLATION POLICY

After placing an order, you will receive an order confirmation email containing your purchase details. If you need to make any changes or cancel your order, please contact our support team immediately. Orders are typically processed within 1-2 business days, with a cut-off time of 5:00 PM (UK Time). To ensure that we can accommodate your request, it’s crucial to reach out as soon as possible.

SECTION 4 - SHIPPING GUIDELINES

Shipping Cost: Free Shipping Order Processing Time: 1-2 Business Days Delivery Time: 3-5 Business Days

For more information, please refer to our Shipping Policy Page.

SECTION 5 - RETURN AND REFUND PROCEDURES

Our commitment is to provide exceptional products and services. Refer to our Refund and Return Policy on the Website for any concerns. Refunds are issued according to our policies and returned to the original payment method. For more information, please refer to our Refund Policy and Return Policy Pages.

SECTION 6 - DATA PRIVACY AND SECURITY

Your privacy is of utmost importance. We employ industry-standard measures to protect your personal information. Learn more in our Privacy Policy.

SECTION 7 - ADHERENCE TO GOOGLE MERCHANT POLICIES

Elegance Online Limited adheres to Google Merchant Policies, ensuring a secure shopping experience. Our billing practices align with these guidelines to maintain store integrity.

SECTION 8 - MODIFICATIONS TO PAYMENT POLICY

We reserve the right to modify or replace any part of this Agreement at our sole discretion. Changes become effective immediately upon posting on the Website. Regularly reviewing this Agreement ensures awareness of updates.

SECTION 9 - CUSTOMER SUPPORT INFORMATION

For questions or concerns about these Payment Terms and Conditions, please reach our customer support team:

SECTION 10 - CONTACT INFORMATION

  • Company Name: Elegance Online Limited
  • Company Registration Number: 16093438
  • Address: 132 Millfield Road, West Kingsdown, Sevenoaks, TN15 6BX, United Kingdom‎
  • Email: hello@elegance-online.com
  • Phone: +44 7378 655693
  • Business Hours: Monday to Friday 09:00 - 17:00 (GMT)

By using our payment services, you acknowledge that you've read, understood, and accepted these Payment Terms and Conditions.