Contact Us

Company Name: Elegance Online Limited (Reg Number 16093438)

Address: 132 Millfield Road, West Kingsdown, Sevenoaks, TN15 6BX, United Kingdom‎

Email: hello@elegance-online.com

Contact form: contact

Phone: +44 7378 655693

Customer Service Opening Hours: Monday to Friday (09:00 - 17:00), except for UK Public Holidays.

 

Our customer service team is available to assist with:
- Order inquiries (tracking, status, modifications)
- Detailed product information and personalized recommendations
- Addressing and resolving complaints and feedback
- Guidance on returns and exchanges
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Preferred Methods of Contact
- Immediate Concerns: Call us at +44 7378 655693‎‎ for prompt assistance.
- Order Inquiries and Feedback: Email us at hello@elegance-online.com or use our contact form for queries related to orders or to provide feedback. We aim to respond within one business day.

If you have any questions make sure you read our FAQ Page

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Privacy and Data Processing: We prioritize your privacy.  All personal data shared with our customer service will be handled following GDPR guidelines and our Privacy Policy
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Terms of Service: Interacting with our customer service implies acceptance of our Terms of Service
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Limitations: While we strive to address all concerns in-house, some issues may necessitate referral to external partners (e.g., shipping concerns).
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Policy Updates: This contact policy may be revised to reflect changes in our services, with significant updates communicated through email or website notices