All orders are shipped free of charge

Absolutely! We take great pride in offering only authentic products sourced directly from trusted suppliers. Each item undergoes an authentication process before it is made available for sale on our website. We stand behind the authenticity of every product we sell.

We accept various payment methods including American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop and Visa. All transactions are processed through secure and trusted payment gateways to ensure your financial information is protected.

You'll receive an email with your Order ID, so you can track your order via our Track Your Order page.

Orders are processed within 1-2 business days from Monday to Friday (not including UK public holidays). Expected delivery time is 3-5 business days (not including UK public holidays), with shipments made from Monday to Friday (not including UK public holidays).

To initiate a return, contact our customer support team at hello@elegance-online.com with your order number and reason for return. Our team will then provide you with exact instructions for returning the goods. Please note that £5.95 (GBP) for return shipping costs will be deducted from any refund due, unless the item is defective, damaged or we have made an error.

We strive to process and ship orders as quickly as possible. If you wish to cancel your order, please contact our customer support team at hello@elegance-online.com immediately.

If the order was placed on a business day (Monday to Friday excepting UK public holidays), the deadline for cancellation is 5.00 p.m. U.K. time on the same day. For orders placed on non-business days, the deadline is 5.00 p.m. U.K. time on the next business day. Orders cancelled before the deadlines quoted will receive a full refund using the original payment method.

You can reach our customer support team by emailing hello@elegance-online.com or by calling us at +44 7378 655693‎‎ for prompt assistance. We are available Monday to Friday from 9.00 a.m. to 5.00 p.m. to assist you with any questions, concerns, or inquiries you may have.

In case a damaged or incorrect product was delivered, you should send photos to hello@elegance-online.com clearly showing the tag, the item itself, and quoting the order number and its defect, within 14 days from delivery. We will arrange for a return, replacement, or refund based on your preference.

With DHL, FedEx and UPS, the courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package.

After a shipping label is created, the tracking information is unavailable in the first few hours. Please be patient and check your tracking information at a later time.

We use DHL, FedEx and UPS for shipping and delivery