Absolutely! We take great pride in offering only authentic products sourced directly from trusted suppliers and manufacturers. Each item undergoes an authentication process before it is made available for sale on our website. We stand behind the authenticity of every product we sell.

To assist you in finding the perfect fit, we provide detailed Western and European sizes for products whenever possible. We recommend referring to these size charts before making a purchase. If you have any specific questions regarding sizing or need additional assistance, please reach out to our customer support team.

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal and Apple Pay. All online payment options are secure. Rest assured that we prioritize the security of your payment information.

You'll receive an email with your Order ID, so you can track your order via our Track Your Order page.

Generally, shipments are in transit for 2 to 4 days. Order handling time is 1 to 2 business days 

Place an order for a new item/size. Pay for a new order. Send the previous order back to the warehouse within 14 days after the delivery date by DHL, UPS or FedEx. Once received, we will refund the item's price.

We strive to process and ship orders as quickly as possible. If you wish to cancel or modify your order, please contact our customer support team immediately. While we cannot guarantee that changes can be made after an order is placed, we will do our best to accommodate your request.

You can reach our friendly customer support team by emailing hello@elegance-online.com. We are available Monday through Friday from 9am GMT to 5pm GMT to assist you with any questions, concerns, or inquiries you may have.

In case a damaged or wrong product was delivered, you should send photos clearly showing the tag, the item itself, and its defect within 14 days after delivery. We will send a return label and refund the order once received back.

With FedEx, UPS, and DHL, depending on the service chosen, the courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package. In case an order is not picked up, the item is returned to us and we deduct €45 from the refund.

We provide all the necessary documentation for customs, however, customs fees, if there are any, should be paid by the final customer receiving the goods.

After a shipping label is created, the tracking information is unavailable in the first few hours. Be patient and check your tracking information at a later time.

Our shipping and delivery services are supported by FedEx, DHL, and UPS.